Refund policy
ZESTO & FIESTO FRAMES
The Zesto and Fiesto category frames are come with 12 months one-time replacement warranty.
DSMART
DSMART category frames comes with Six months, one-time replacement warranty. The warranty period begins on the date of Purchase/Advance Receipt.
1. No warranty is offered on Reading Glasses &Color Blind Glasses category.
2. Warranty period starts from the date of delivery.
3. Under this warranty, defective/damaged lens coating will also be covered.
4. This warranty is not applicable on damages resulting from any sort of negligence, mishandling, accidents, corrosion or rust, and loss of components or accessories on the customer's part.
5. This warranty is valid only when you buy through davidkruso.in.
6. A product will only be replaced by DAVID KRUSO on its sole discretion depending on the nature of defects.
7. DAVID KRUSO will not be responsible for the warranty of products by other sellers/brands.
8. DAVID KRUSO will not be accountable for payments or refund against any incidental or consequential damages.
2. Warranty period starts from the date of delivery.
3. Under this warranty, defective/damaged lens coating will also be covered.
4. This warranty is not applicable on damages resulting from any sort of negligence, mishandling, accidents, corrosion or rust, and loss of components or accessories on the customer's part.
5. This warranty is valid only when you buy through davidkruso.in.
6. A product will only be replaced by DAVID KRUSO on its sole discretion depending on the nature of defects.
7. DAVID KRUSO will not be responsible for the warranty of products by other sellers/brands.
8. DAVID KRUSO will not be accountable for payments or refund against any incidental or consequential damages.
FRAME EXCHANGE
The frames can be returned in as-new condition within 10 days for an exchange (subject to availability). If there any additional cost due to the exchange that will be covered from customer.
DAVIDKRUSO.IN Return Policy
David Kruso, We are double checking the quality check process so that you don’t have to face any trouble at all.
In a rare-event, if you don’t like what you’ve received, you can freely return the order within 7 days of receiving the same. We will not charge any additional amount from you within this period.
In a rare-event, if you don’t like what you’ve received, you can freely return the order within 7 days of receiving the same. We will not charge any additional amount from you within this period.
DAVIDKRUSO.IN Return Policy:
Customers can raise a return request for Frames & Sunglasses orders by following either one of the steps below:
- WhatsApp David Kruso Customer Care at +91 9947 102 602 or send an email to info@davidkruso.in with order details.
You will receive a confirmation email to confirm the return and send back to the product to the address the courier charges will be refund you..
All you need to do then, is pack the order including packing material, invoice, all accessories and keep it ready for send.
I’ve Received A Broken Pair Of Eyewear. What Can I Do?
While we strive hard to avoid any mishap during the entire packaging to delivery process, yet, if you’ve received a damaged pair, we request you to inform our customer care as soon as you find out.
Ideally, damage-requests can only be taken up to 24 hours. Customers are requested to share an email with us on info@davidkruso.in stating the damage & we will ensure a quick pick up.
I received a partial/empty parcel! What Can I Do?
If a customer receives an empty/partial parcel of their order then he/she needs to inform the customer support team within 24hrs of the delivery.
Do note that if the packaging has been already opened/tampered with at the time of delivery and the customer still accepts it, DavidKruso is not liable in such scenarios.
Request for a refund/replacement due to damage after 14 days of delivery.
To initiate this process the customer has to follow the below steps.
I’ve Received A Broken Pair Of Eyewear. What Can I Do?
While we strive hard to avoid any mishap during the entire packaging to delivery process, yet, if you’ve received a damaged pair, we request you to inform our customer care as soon as you find out.
Ideally, damage-requests can only be taken up to 24 hours. Customers are requested to share an email with us on info@davidkruso.in stating the damage & we will ensure a quick pick up.
I received a partial/empty parcel! What Can I Do?
If a customer receives an empty/partial parcel of their order then he/she needs to inform the customer support team within 24hrs of the delivery.
Do note that if the packaging has been already opened/tampered with at the time of delivery and the customer still accepts it, DavidKruso is not liable in such scenarios.
Request for a refund/replacement due to damage after 14 days of delivery.
To initiate this process the customer has to follow the below steps.
- No Return available for fitted lenses.
- If any errors/scratches found after delivery report within 24 hours after that we are not liable for any complaint. Offer Specific Returns
- Offer frames no warranty available.
DAVID KRUSOS Refund Policy
We have a transparent refund policy for all our customers. Let’s dive deeper
How Soon Will I Get My Refund?
Complete refund process normally takes about 10-15 working days. This includes time for product pickup, quality inspection, confirmation & refund initiation.
Check all refund modes available & timelines below:
| PAYMENT MODE | REFUND MODE | REFUND PROCESSING TIMELINE (FROM THE DATE OF ORDER CANCELLATION) |
|---|---|---|
| Credit Card | Credit Card | 10-15 Working Days |
| Net Banking | Bank Account Online Transfer via NEFT/RTGS/IMPS | 10-15 Working Days |
| Debit Card | Bank Account Online Transfer via NEFT/RTGS/IMPS | 10-15 Working Days |
| COD | Cash On Delivery: Bank Account Online Transfer via NEFT/RTGS/IMPS | 10-15 Working Days |
| Wallet | Wallet | 10-15 Working Days |
* In case payment is made through UPI option, the refund would take more than 30 days.
I Paid Via COD For The Order. How Will I Get My Refund?
As mentioned above, if valid, we will initiate your refund in your bank account. Our Customer Care will get in touch with you to get your complete Bank Account Details for the transfer.
Can My Refund Be Denied?
Not if all the terms & conditions are met however,
Can My Refund Be Denied?
Not if all the terms & conditions are met however,
- In case of Eyeglasses/ Prescription Sunglasses, no return/refund will be offered if wrong prescription values are entered at the time of order placement.
- If it is observed that a user is placing multiple/bulk orders and is also returning the same; DAVID KRUSO reserves the right to charge a substantial return fee from the user. Category-Specific Additional Refund Guidelines
Other Refund Scenarios:
| Refund Scenarios | Eligibility |
|---|---|
| If due to any reason the order isn't shipped by DAVID KRUSO. | Refund will be processed by DAVID KRUSO |
| If your shipping address is not serviced by our logistics division | Refund will be processed by DAVID KRUSO. |
| Faulty product delivery/damage in transit/wrong product delivery | Refund will be processed by DAVID KRUSO |
| Customer accepts tampered/damaged /opened shipment | Refund will be processed by DAVID KRUSO
only if customer contacts DAVID KRUSO the same day. |
| Customer sends back product/s which are damaged post delivery /
in used condition/are missing accessories |
Refund Will Be Denied |
| If wrong prescription values are entered at the time of order placement. | Refund Will Be Denied |
| If user places multiple/bulk orders by unethical means and also returns the same. | Refund Will Be Denied *DAVID KRUSO reserves the right to charge a substantial return fee from the user in this case. |